returns & refunds

This policy explains when you can get money back on SAJA, what we do when something goes wrong, and how to ask. It is part of our Terms of Use; where the two differ, the Terms control. Nothing in it takes away any right you have under the law where you live.

the short version

• A pack is final once it opens, and it opens the moment you buy it. Every pack yields a card.
• If a pack fails before a card is drawn, your balance is refunded automatically.
• A deposit you have not spent can be refunded to the payment method it came from if you ask within 14 days.
• A card you sold back is sold. A shipping request can be canceled any time before it ships, with the fee refunded in full.
• A card that arrives damaged, wrong, or not at all: tell us within 14 days and we make it right.
• Email support@saja.com. We reply within 5 business days.

packs

Buying a pack opens it. There is no unopened pack to hold or send back, so a pack purchase is final the moment the pack opens, and the card you pulled is yours from that moment. We do not refund a pack because you changed your mind, or because the card was not the one you hoped for. The odds for every pack tier are published in the app before you buy, and the odds shown at that moment are the ones that apply.

If a purchase fails before a card is drawn, the charge is returned to your balance automatically, usually within seconds. If your balance has not been restored within 24 hours, email us with the time of the purchase and we will put it right.

When the mistake is ours, the refund is ours to make. If a pack was affected by an obvious technical or pricing error, if you were charged twice for one pack, or if a fault on our side opened a pack you did not ask for, we cancel or refund the purchase to your balance, and where a card was drawn we sort out the card too. Tell us within 7 days of the purchase so we can see it in our records.

your balance and deposits

Money you deposit lands in your SAJA balance right away and can be spent immediately. Under the Terms, deposited funds must be used in the Service once before they can be withdrawn, which is a rule our payment partner requires of us.

If you deposited by mistake, or more than you meant to, email us within 14 days of the deposit. Whatever part of that deposit you have not spent goes back to the payment method it came from, not as a withdrawal. Refunds to a card or bank usually appear within 5 to 10 business days, depending on your bank. We may ask you to verify your identity first, as the Terms describe.

Money you have spent and then earned back by selling cards is yours to withdraw in the app: cash out from your balance, subject to the minimums, daily limits, identity checks, and instant payout fee shown before you confirm.

Bonus funds, promotional credit, referral rewards, free packs, and any other value we give you as a promotion have no cash value. They cannot be refunded or withdrawn, and we may reverse them if a promotion is abused, as the Terms describe.

Talk to us before you talk to your bank. If you dispute a legitimate charge with your bank or card issuer instead of contacting us, we may suspend your account while we investigate and reclaim any value that came from the disputed payment. Almost every problem is faster to fix with us directly.

cards you sell back

An instant offer, a vendor offer, and a Split the Difference adjustment are each final once you accept: the credit is yours and the card is no longer yours. Offers expire on the schedule shown in the app, you are never obliged to accept one, and you can always keep the card or ship it instead. If you are not sure, wait.

cards shipped to you

Before it ships. You can cancel a shipping request from the shipment page any time before we hand the package to the carrier. The cards return to your vault and the shipping fee is refunded in full to the payment method you used, or to your balance if that is where it came from.

After it ships. The card is yours. We do not take returns for a change of mind, and we do not take returns over condition when the card matches what its card page showed before you asked for it to ship: trading cards are condition-sensitive collectibles, and once they change hands their condition cannot be verified again.

When something is wrong, we make it right. If the card arrives damaged, if a different card arrives than the one on your shipment, if a card listed on the shipment is missing from the package, or if the package never arrives, email us within 14 days of delivery, or of the expected delivery date for a package that did not arrive. Include photos of the card, the packaging, and the shipping label. We will do one of the following, your choice where both are possible: send you an identical card if we still hold one, or credit your balance the card's SAJA price at the time it shipped. When a whole shipment failed we also refund its shipping fee. We may ask you to send the card back to us first, with a prepaid label we provide.

Lost in transit. Under the Terms, risk of loss passes to you when we hand the package to the carrier, and the tracking record is the record of delivery. We do not leave you alone with that: report it and we open the carrier claim and work it with you, and any amount the carrier pays on the claim goes to your balance. While the claim runs, you keep your place for a replacement if we hold an identical card.

Receiving a card you bought tax-free may create a sales or use tax obligation in your state; see our Tax Information page. Refunds do not include any such tax you may owe.

the preview

The Preview runs on play money. Nothing bought, sold, or won in the Preview has cash value, and nothing in it is refundable.

how to ask

Email support@saja.com from the email address on your account, or include the phone number on your account. Tell us which pack, card, deposit, or shipment you mean, when it happened, and what went wrong, with photos where they help. We reply within 5 business days, and most cases close on the first reply.

Approved refunds to your balance are immediate. Refunds to a card or bank usually appear within 5 to 10 business days. We never charge a fee to process a refund, and we never charge a restocking fee.

your rights

This policy adds to, and never takes away from, the rights you have under the consumer protection laws of your state or country. If the law where you live gives you a longer window or a different remedy than this policy does, the law applies.

changes and contact

We may update this policy as the product evolves. Material changes will be announced in the app or on saja.com before they take effect, and the date at the top always tells you which version you are reading. SAJA is operated by Zodiac Games Company, Inc., a Delaware corporation doing business as SAJA.