terms of use (terms and conditions)
These Terms of Use, also referred to as our Terms and Conditions, are a binding agreement between you and Zodiac Games Company, Inc., a Delaware corporation doing business as SAJA, with its principal place of business at 52-16 Roosevelt Ave, Suite 2C, Woodside, NY 11377 (SAJA, we, us). They cover the SAJA iOS app, saja.com, and everything we operate through them (together, the Service). By creating an account or using the Service you accept these terms; if you do not accept them, do not use the Service.
SAJA involves real money and real collectibles, so please actually read this page. The short version of the product: you buy a pack, you always get a real card, the odds are shown before you pay, and the card becomes yours a day later unless you sell it back first.
This version takes effect on November 3, 2026. Until then, the previous version applies.
who can use saja
You must be at least 18 years old and legally able to enter a contract. One account per person, opened for yourself, with accurate information.
The Service is operated from the United States and offered for use where it is lawful. You may not use SAJA if you are subject to United States sanctions or located in a country embargoed by the United States, and you may not use the Service to evade any law.
your account
Your phone number is your login. Keep it current and keep your device secure: everything done through your account is treated as done by you. If you believe someone else has accessed your account, email support@saja.com right away.
We may require re-verification of your phone, email, or identity at any time, including when required by law or by our payment partners.
what saja is
SAJA sells packs that each contain one real, physical trading card. Every card a pack can produce is a specific card we already hold at our facility in Delaware, and the odds for every pack tier are published in the app before you buy. When a pack opens, the card it reveals is reserved for you: sell it back to us, keep it in your vault, or have it shipped to you. You are buying a card for your own collection and enjoyment: cards are not securities or investments, and the value of the card you pull may be more or less than the price you paid.
Every pack yields a card. There is no outcome where you pay and receive nothing.
packs, odds, and pricing
Published odds are exactly that: your statistical chances, not a promise of any particular card. Odds can change between purchases as stock changes, and the odds shown at the moment you buy are the odds that apply to that purchase. Where the app offers an odds adjustment control, it changes the distribution of outcomes at the same price, never the price.
Card values shown in the app come from third-party market pricing services. They move with the market, they are estimates rather than appraisals, and we do not guarantee that any card can be resold at its displayed value.
Pack purchases are final once the pack is opened. If a purchase fails before a card is drawn, it is refunded to your balance automatically. We may cancel and refund purchases affected by an obvious technical or pricing error.
your balance
Your SAJA balance is a prepaid balance for use in the Service. It is not a bank account, it earns no interest, and it is not insured by the FDIC or any government agency. Balances are not transferable between accounts.
Money you deposit can be used only to buy packs and other things in the Service; it is not paid out as a withdrawal, and deposits are not refundable except where a payment failed or was charged in error, as the Returns & Refunds policy describes. What you can withdraw is the credit you receive when you sell cards to us, whatever paid for the pack, subject to the review, limits, and verification described below. Promotional value (bonus funds, referral rewards, guarantee top-ups, and any other value we give you as a promotion) is for purchases in the Service: it is never paid out as a withdrawal and must be used to buy packs before anything it produces can be withdrawn, it does not expire, and we may reduce or revoke it at any time, for any reason. Purchases made with promotional value do not count toward referral rewards. Deposit, purchase, and withdrawal limits apply and are shown in the app.
We may correct balance errors, and we may reverse credits that resulted from failed, reversed, or fraudulent payments. Balances may be subject to state unclaimed property laws. Your balance is held subject to these terms, including the suspension, holds, and termination section: we may hold, withhold, limit, or decline any use, withdrawal, or payout of your balance, in whole or in part, at any time, in our sole and absolute discretion, for any reason whatsoever or for no reason, and we may unwind the account as that section describes.
your cards and the vault
Buying a pack is a conditional purchase of the card it reveals. For the first 24 hours after the pack opens, SAJA keeps title to and possession of the card, and you hold the right to sell it back to us at the instant offer shown when it was revealed, to keep it, or to request shipping. If you still hold the card when those 24 hours end, the purchase becomes final and ownership of the card passes to you at that moment, at our facility in Delaware.
Once a card is yours, we hold it as custodian, not as owner: it is your property and not SAJA's asset, identified as yours in our records and insured while in our custody. We store it currently at no charge, for as long as you like; if storage ever carries a fee we will tell you in advance. Your cards are held at our facility in Delaware or, for some cards, at partner vaults, we take reasonable care of them, and we may move cards between storage locations without changing your ownership. Cards placed in storage before this version took effect are being moved to Delaware; until a card arrives, it stays at our previous facility under the same terms.
Until a card becomes yours it is SAJA's property, and your rights in it are contract rights against SAJA. Once it is yours, it is your property in our custody. Risk of loss stays with SAJA until we hand a package to the carrier for delivery to you.
Each card page shows what we know about the card, including condition or grade where applicable. Deleting your account abandons whatever remains in it, so sell or ship your cards first.
selling cards back
The instant offer is locked when the card is revealed and stays open for the window shown in the app, currently 7 days from the pack opening, whether or not the card has become yours. Accepting it within the first 24 hours settles your conditional purchase: the credit is yours and the card stays ours. The settlement credit is the instant offer locked when the card was revealed, which may be more or less than the price you paid for the pack; either way it is the agreed settlement of the conditional purchase, not a refund. Accepting it after that is a sale of your card to us. After the window, you can ask for offers from our vendor network; whether an offer arrives, and at what price, is at our and our vendors' discretion, and you are never obliged to accept. Other offers we may extend, such as price adjustments, follow the conditions shown when they are offered. The instant offer is a feature of the pack, available at your option; accepting it is the settlement of a conditional purchase or a sale of your card to us, never a wager payout, prize redemption, or cash-out of a bet.
A completed sale is final: the credit is yours and the card returns to us. Credits may be limited by the balance caps shown in the app.
shipping
You can request delivery of a card in the app at any time. A card ships from our facility in Delaware once it has become yours, so a request made in the first 24 hours is fulfilled after that period ends. You are responsible for the accuracy of your shipping address and for the shipping fee shown before you confirm. Risk of loss passes to you when we hand the package to the carrier, and the tracking record is the record of delivery; if something goes wrong in transit, email support@saja.com promptly and we will work the carrier claim with you.
Shipping may require identity verification. Delaware charges no sales tax; depending on your state, receiving goods bought tax-free may create a use tax obligation for you. See the Tax Information page.
payments, payouts, and verification
Payments and payouts are processed by our payment partners, currently Coinflow and Stripe, depending on your account. By setting up payouts you also agree to the applicable partner's terms (for a Stripe account, the Stripe Connected Account Agreement), and by depositing you agree to the terms of your payment method.
Identity verification is required at thresholds set by law and by our payment partners, and every withdrawal is subject to review, and to the suspension, holds, and termination section, before it is released. Withdrawal minimums, daily limits, and the instant payout fee are always shown in the app before you confirm.
Deposits made with prepaid debit cards, including gift cards and other non-reloadable cards, are subject to review. We may hold, limit, decline, or return a prepaid deposit, and value funded by one may stay unavailable for purchases or withdrawal until the review is complete.
If you dispute a legitimate charge with your bank or card issuer instead of contacting us first, we may suspend the account while we investigate and may reclaim value attributable to the disputed payment. Talk to us first: most problems are fixable.
promotions
Promo codes, referral rewards, guarantees, and other offers carry the conditions shown where they are offered, and are limited to one per person unless stated otherwise. Referral rewards are paid as promotional value, in the form the program describes when you join it; purchases made with promotional value earn no referral reward. We may modify or withdraw a promotion at any time, and we may reverse value obtained by abusing one, including through multiple accounts, self-referral, or deleting and re-creating accounts, and we may reduce or revoke promotional value at any time, for any reason.
what you may not do
- Use the Service for anything illegal, including money laundering or sanctions evasion
- Open or operate multiple accounts, or buy, sell, rent, or share an account
- Use bots, scripts, scrapers, or any automation to access the Service or make purchases
- Exploit bugs or unintended behavior (report them to support@saja.com instead)
- Attempt to manipulate odds, pricing, promotions, or limits, or circumvent any restriction we apply
- Reverse engineer, decompile, or copy the Service or its content, except where the law says we cannot forbid it
- Use an offensive, misleading, or infringing display name, handle, or avatar
- Interfere with the operation or security of the Service or other people's use of it
your content and what others can see
Your display name, handle, avatar, and pull activity can be visible to other users in community surfaces of the app. Do not put anything in them you would not want public. You keep ownership of content you provide and grant us a non-exclusive, royalty-free, worldwide license to host, display, and reproduce it as needed to operate and promote the Service. We may remove or reset content that violates these terms.
our content and intellectual property
The Service, including its software, design, text, and branding, belongs to SAJA or its licensors. We grant you a limited, personal, non-transferable license to use the app for its intended purpose; we and our licensors keep everything not expressly granted.
The trading cards we sell, and the characters, artwork, names, and trademarks that appear on them, are the property of their respective owners. SAJA is an independent marketplace and is not affiliated with, endorsed by, or sponsored by the publishers of any trading card game.
If you send us feedback or suggestions, we may use them without restriction or compensation.
the app store
The app is distributed through Apple's App Store. These terms are between you and SAJA, not Apple: Apple has no obligation to provide maintenance or support for the app and is not responsible for addressing any claim relating to it, including product liability, legal compliance, and intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You also agree to comply with Apple's App Store terms when using the app.
communications
We will send you service communications electronically: emails about your account and transactions, text messages such as sign-in codes and service alerts (message and data rates may apply), and push notifications you can control in Settings, then Preferences. Marketing email is optional and every one includes an unsubscribe link. We do not currently send marketing text messages.
suspension, holds, and termination
We may suspend, restrict, or close any account at any time, for any reason or for no reason, with or without notice.
Cards, other items in the vault, and your SAJA balance, including deposited funds, sale proceeds, credit, and promotional value, are held for you subject to these terms. We may, in our sole and absolute discretion, for any reason whatsoever or for no reason, and with or without notice, place a hold on, delay, decline, or withhold the release, shipment, sale, buyback, transfer, withdrawal, payout, or other use or disposition of any or all of them, in whole or in part, at any time and for as long as we consider appropriate, and we may revoke or forfeit credit, promotional value, and any value attributable to fraud, abuse, or a violation of these terms. Without limiting that discretion, we routinely do so while we review activity on an account, where these terms have been violated, where we reasonably believe an account is being used fraudulently, abusively, or unlawfully, where an identity or payment method has not been verified, and where the law or our payment partners require it. Whether and when a hold is released, and whether any refund or payout is made, is at our discretion, subject to verification and to applicable law. We are not liable for any loss arising from a hold, including a change in a card's market value while it is held.
Malfunctions and errors. If any part of the Service malfunctions or produces a result it should not have, including a bug, outage, data or pricing error, an incorrect or corrupted draw, a mis-stated offer or odds, a duplicated or misapplied credit, or use of the Service in a way it was not designed to be used, we may, in our sole and absolute discretion and with or without notice, void, cancel, reverse, or correct any affected transaction, pack opening, pull, offer, sale, buyback, shipment, promotion, credit, or balance entry, whether or not it has been completed or credited, and we may reclaim any card or value delivered as a result and restore or adjust balances accordingly. Our determination that a malfunction or error occurred is final, and our records are conclusive as to what occurred absent manifest error. Where we void a purchase, our sole obligation is to refund or re-credit what you actually paid for it. You agree not to profit from a malfunction or error and to report one promptly to support@saja.com.
Unwinding an account. If we suspect, on any basis and without any obligation to investigate or to prove it, that an account has been used fraudulently, abusively, or in violation of these terms, or for any other reason in our sole and absolute discretion, we may unwind the account. That means we may suspend or close it; void every pack opening, pull, sale, buyback, promotion, and other transaction on it, whether or not completed; confiscate the cards and other items in its vault and every sale proceed, credit, promotional value, and other gain (together, winnings), all of which you forfeit; and refund to the original payment method, or re-credit, only the amounts you actually paid us for purchases and deposits that were not themselves reversed, disputed, or made with a payment method we determine you were not entitled to use. That refund is your sole remedy, we owe you nothing further for the winnings, and our determination is final. Nothing in this paragraph obliges us to unwind rather than hold, and holding remains available on the same terms.
One person, one account. If the phone number, identity document, or other identifying details on an account were already used on another SAJA account, including an account that was deleted or closed, you must have express permission from support@saja.com before continuing to use the Service in the ordinary course. Without that permission, an account on a re-used phone number or identity may be suspended at any time.
You can close your account any time in Settings, then Delete Account. Deletion is permanent and abandons any remaining balance and cards, so cash out and ship first. Sections of these terms that by their nature should survive termination, such as ownership, disclaimers, liability limits, and dispute terms, survive it.
disclaimers
The Service is provided as is and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise uninterrupted or error-free service, and we do not guarantee the market value of any card.
limitation of liability
To the fullest extent the law allows: we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data; and our total liability for all claims relating to the Service is limited to the greater of one hundred dollars or the amounts you paid us in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.
indemnification
You agree to defend and hold SAJA, its officers, employees, and agents harmless from claims and expenses, including reasonable attorneys' fees, arising out of your misuse of the Service, your violation of these terms, or your violation of any law or third-party right.
disputes and arbitration
Talk to us first: email support@saja.com with a description of the issue, and we will try to resolve it informally within 30 days.
If we cannot, you and SAJA agree to resolve disputes through binding individual arbitration administered by the American Arbitration Association under its consumer rules, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief for intellectual property misuse. Class actions and class arbitrations are waived: disputes may only be brought individually.
You may opt out of this arbitration section by emailing support@saja.com within 30 days of first accepting these terms, with your name and the phone number on your account.
governing law
These terms, and any dispute arising from them, are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict of laws rules.
the fine print
These terms, together with the policies they reference, are the entire agreement between you and SAJA about the Service. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision is not a waiver of it. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not responsible for delays or failures caused by events beyond our reasonable control. Notices to you may be given by email, text, or in the app.
changes and contact
We may update these terms as the product evolves. Material changes will be announced in the app or on saja.com before they take effect, and continuing to use the Service after that means you accept them.
The Service is operated by Zodiac Games Company, Inc., 52-16 Roosevelt Ave, Suite 2C, Woodside, NY 11377, United States. Questions about these terms, and any legal notice to us, go to support@saja.com or to that address.