terms of use
These Terms of Use are a binding agreement between you and Zodiac Games Company, Inc., a Delaware corporation doing business as SAJA (SAJA, we, us). They cover the SAJA iOS app, saja.com, and everything we operate through them (together, the Service). By creating an account or using the Service you accept these terms; if you do not accept them, do not use the Service.
SAJA involves real money and real collectibles, so please actually read this page. The short version of the product: you buy a pack, you always get a real card, and the odds are shown before you pay.
who can use saja
You must be at least 18 years old and legally able to enter a contract. One account per person, opened for yourself, with accurate information.
The Service is operated from the United States and offered for use where it is lawful. You may not use SAJA if you are subject to United States sanctions or located in a country embargoed by the United States, and you may not use the Service to evade any law.
your account
Your phone number is your login. Keep it current and keep your device secure: everything done through your account is treated as done by you. If you believe someone else has accessed your account, email support@saja.com right away.
We may require re-verification of your phone, email, or identity at any time, including when required by law or by our payment partner.
what saja is
SAJA sells packs that each contain one real, physical trading card. Every card a pack can produce is a specific card we already hold, the odds for every pack tier are published in the app before you buy, and the card you pull is yours the moment the pack opens. Keep it in your vault, sell it back, or have it shipped to you.
Every pack yields a card. There is no outcome where you pay and receive nothing.
packs, odds, and pricing
Published odds are exactly that: your statistical chances, not a promise of any particular card. Odds can change between purchases as stock changes, and the odds shown at the moment you buy are the odds that apply to that purchase. Where the app offers an odds adjustment control, it changes the distribution of outcomes at the same price, never the price.
Card values shown in the app come from third-party market pricing services. They move with the market, they are estimates rather than appraisals, and we do not guarantee that any card can be resold at its displayed value.
Pack purchases are final once the pack is opened. If a purchase fails before a card is drawn, it is refunded to your balance automatically. We may cancel and refund purchases affected by an obvious technical or pricing error.
your balance
Your SAJA balance is a prepaid balance for use in the Service. It is not a bank account, it earns no interest, and it is not insured by the FDIC or any government agency. Balances are not transferable between accounts.
Deposited funds must be used in the Service once before they can be withdrawn. Deposit, purchase, and withdrawal limits apply and are shown in the app.
We may correct balance errors, and we may reverse credits that resulted from failed, reversed, or fraudulent payments. Balances may be subject to state unclaimed property laws.
your cards and the vault
Ownership of a pulled card passes to you when the pack opens. We store your cards on your behalf, currently at no charge; if storage ever carries a fee we will tell you in advance. Vaulted cards are held at our fulfillment facility in Oregon or, for some cards, at partner vaults, and we take reasonable care of them; we may move cards between storage locations without changing your ownership.
Each card page shows what we know about the card, including condition or grade where applicable. Deleting your account abandons whatever remains in it, so sell or ship your cards first.
selling cards back
Instant offers are locked when you pull the card and expire on the schedule shown in the app. After the window, you can ask for offers from our vendor network; whether an offer arrives, and at what price, is at our and our vendors' discretion, and you are never obliged to accept. Other offers we may extend, such as price adjustments, follow the conditions shown when they are offered.
A completed sale is final: the credit is yours and the card returns to us. Credits may be limited by the balance caps shown in the app.
shipping
You can request delivery of vaulted cards in the app. You are responsible for the accuracy of your shipping address. Risk of loss passes to you when we hand the package to the carrier, and the tracking record is the record of delivery; if something goes wrong in transit, email support@saja.com promptly and we will work the carrier claim with you.
Shipping may require identity verification. Depending on your state, receiving goods bought tax-free may create a sales or use tax obligation for you; see the Tax Information page.
payments, payouts, and verification
Payments and payouts are processed by Stripe. By setting up payouts you also agree to the Stripe Connected Account Agreement, and by depositing you agree to the terms of your payment method.
Identity verification is required at thresholds set by law and by Stripe, and withdrawals may be reviewed before they are released. Withdrawal minimums, daily limits, and the instant payout fee are always shown in the app before you confirm.
If you dispute a legitimate charge with your bank or card issuer instead of contacting us first, we may suspend the account while we investigate and may reclaim value attributable to the disputed payment. Talk to us first: most problems are fixable.
promotions
Promo codes, referral rewards, guarantees, and other offers carry the conditions shown where they are offered, and are limited to one per person unless stated otherwise. We may modify or withdraw a promotion at any time, and we may reverse value obtained by abusing one, including through multiple accounts, self-referral, or deleting and re-creating accounts.
what you may not do
- Use the Service for anything illegal, including money laundering or sanctions evasion
- Open or operate multiple accounts, or buy, sell, rent, or share an account
- Use bots, scripts, scrapers, or any automation to access the Service or make purchases
- Exploit bugs or unintended behavior (report them to support@saja.com instead)
- Attempt to manipulate odds, pricing, promotions, or limits, or circumvent any restriction we apply
- Reverse engineer, decompile, or copy the Service or its content, except where the law says we cannot forbid it
- Use an offensive, misleading, or infringing display name, handle, or avatar
- Interfere with the operation or security of the Service or other people's use of it
your content and what others can see
Your display name, handle, avatar, and pull activity can be visible to other users in community surfaces of the app. Do not put anything in them you would not want public. You keep ownership of content you provide and grant us a non-exclusive, royalty-free, worldwide license to host, display, and reproduce it as needed to operate and promote the Service. We may remove or reset content that violates these terms.
our content and intellectual property
The Service, including its software, design, text, and branding, belongs to SAJA or its licensors. We grant you a limited, personal, non-transferable license to use the app for its intended purpose; we and our licensors keep everything not expressly granted.
The trading cards we sell, and the characters, artwork, names, and trademarks that appear on them, are the property of their respective owners. SAJA is an independent marketplace and is not affiliated with, endorsed by, or sponsored by the publishers of any trading card game.
If you send us feedback or suggestions, we may use them without restriction or compensation.
the app store
The app is distributed through Apple's App Store. These terms are between you and SAJA, not Apple: Apple has no obligation to provide maintenance or support for the app and is not responsible for addressing any claim relating to it, including product liability, legal compliance, and intellectual property claims. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. You also agree to comply with Apple's App Store terms when using the app.
communications
We will send you service communications electronically: emails about your account and transactions, text messages such as sign-in codes and service alerts (message and data rates may apply), and push notifications you can control in Settings, then Preferences. Marketing email is optional and every one includes an unsubscribe link. We do not currently send marketing text messages.
suspension and termination
We may suspend or close an account that violates these terms, that we reasonably believe is being used fraudulently or unlawfully, or where the law or our payment partner requires it. Where the law allows, lawfully held balances remain withdrawable after verification; value attributable to fraud or abuse may be forfeited.
You can close your account any time in Settings, then Delete Account. Deletion is permanent and abandons any remaining balance and cards, so cash out and ship first. Sections of these terms that by their nature should survive termination, such as ownership, disclaimers, liability limits, and dispute terms, survive it.
disclaimers
The Service is provided as is and as available. To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise uninterrupted or error-free service, and we do not guarantee the market value of any card.
limitation of liability
To the fullest extent the law allows: we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data; and our total liability for all claims relating to the Service is limited to the greater of one hundred dollars or the amounts you paid us in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.
indemnification
You agree to defend and hold SAJA, its officers, employees, and agents harmless from claims and expenses, including reasonable attorneys' fees, arising out of your misuse of the Service, your violation of these terms, or your violation of any law or third-party right.
disputes and arbitration
Talk to us first: email support@saja.com with a description of the issue, and we will try to resolve it informally within 30 days.
If we cannot, you and SAJA agree to resolve disputes through binding individual arbitration administered by the American Arbitration Association under its consumer rules, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief for intellectual property misuse. Class actions and class arbitrations are waived: disputes may only be brought individually.
You may opt out of this arbitration section by emailing support@saja.com within 30 days of first accepting these terms, with your name and the phone number on your account.
governing law
These terms, and any dispute arising from them, are governed by the laws of the State of Delaware and applicable United States federal law, without regard to conflict of laws rules.
the fine print
These terms, together with the policies they reference, are the entire agreement between you and SAJA about the Service. If any part is found unenforceable, the rest stays in effect. Our not enforcing a provision is not a waiver of it. You may not assign these terms; we may assign them in connection with a merger, acquisition, or sale of assets. We are not responsible for delays or failures caused by events beyond our reasonable control. Notices to you may be given by email, text, or in the app.
changes and contact
We may update these terms as the product evolves. Material changes will be announced in the app or on saja.com before they take effect, and continuing to use the Service after that means you accept them.